Privacy Policy

Effective Date: June 23, 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website and services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information when you submit enquiry forms
  • Email address for communication purposes
  • Service preferences and learning goals you share with us
  • Information provided during language proficiency assessments
  • Payment information when you enroll in courses

We also automatically collect certain technical information when you visit our website, including IP address, browser type, and pages visited. This data helps us improve website functionality and user experience.

How We Use Your Information

Your personal information is used for the following purposes:

  • Processing your enquiries and providing requested information
  • Delivering language learning services you have enrolled in
  • Communicating about course schedules, changes, or updates
  • Processing payments and maintaining financial records
  • Improving our services based on feedback and usage patterns
  • Sending occasional updates about new programs or offerings, if you have opted in

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure server infrastructure with encryption protocols
  • Regular security assessments and updates
  • Access controls limiting who can view personal information
  • Staff training on data protection responsibilities

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted through our website.

Information Sharing

We may share your information in limited circumstances:

  • With instructors who need access to provide your requested services
  • With payment processors to complete transactions
  • With service providers who assist with website hosting or email communications
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition, with prior notice

Third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

Your Rights

You have several rights regarding your personal information:

  • Access: Request copies of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Restriction: Request limitation on how we process your information
  • Objection: Object to processing based on legitimate interests
  • Portability: Receive your data in a structured, commonly used format

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings. Refusing cookies may limit some website features. See our Cookies Policy for detailed information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to enrolled students or through prominent notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.

International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain personal information for as long as necessary to provide services you have requested and to comply with legal obligations. Course records are typically maintained for seven years after course completion. Marketing communications data is retained until you opt out.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Email: [email protected]
Address: Level 8, 420 George Street, Sydney NSW 2000, Australia

Last updated: June 23, 2026